Lori Laflin

Lori Laflin

Cargill

For the past 7 years Lori has helped Cargill’s businesses find answers to those tricky questions, such as, “In what ways we create distinctive value for our customers, and how can we make things even better for them?” She led the teams that built Cargill’s approach to voice of the customer and brand health measurement,…

For the past 7 years Lori has helped Cargill’s businesses find answers to those tricky questions, such as, “In what ways we create distinctive value for our customers, and how can we make things even better for them?” She led the teams that built Cargill’s approach to voice of the customer and brand health measurement, and is currently leading a customer experience pilot.

Lori has over 25 years of customer experience and voice of the customer experience, holds a master’s degree from the University of Minnesota and certifications from the CXPA and MRA. Throughout her career, she has worked with organizations large and small to help them improve service to customers, consumers and stakeholders.

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